| Unit Standard(s) Approved |
| Code | Description | Credits | NQF Level | Learning Type |
| 10135 | Work as a project team member | 8 | Level 4 | Elective |
| 10139 | Implement project administration processes according to requirements | 5 | Level 4 | Elective |
| 10140 | Apply a range of project management tools | 8 | Level 4 | Elective |
| 10313 | Comply with service levels as set out in a Contact Centre Operation | 10 | Level 4 | Elective |
| 110023 | Present information in report format | 6 | Level 4 | Fundamental |
| 252435 | Apply basic invoicing and accounting principles | 6 | Level 3 | Fundamental |
| 114076 | Use computer technology to research a computer topic | 3 | Level 4 | Fundamental |
| 114636 | Demonstrate an understanding of prevetative maintance, enviromental and safety issues in a computer enviroment | 6 | Level 3 | Elective |
| 115391 | Demonstrate an understanding of the principles of the internet and the world-wide-web | 3 | Level 4 | Core |
| 116930 | Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance. | 5 | Level 3 | Core |
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