| Unit Standard(s) Approved |
| Code | Description | Credits | NQF Level | Learning Type |
| 10025 | Handle a range of customer complaints | 4 | Level 4 | Core |
| 10135 | Work as a project team member | 8 | Level 4 | Elective |
| 10139 | Implement project administration processes according to requirements | 5 | Level 4 | Elective |
| 10140 | Apply a range of project management tools | 8 | Level 4 | Elective |
| 10313 | Comply with service levels as set out in a Contact Centre Operation | 10 | Level 4 | Core |
| 110023 | Present information in report format | 6 | Level 4 | Fundamental |
| 114042 | Maintain and repair colour photocopiers/printers | 5 | Level 5 | Elective |
| 114043 | Support a local area computer network | 10 | Level 5 | Elective |
| 114044 | Demonstrate an understanding of change management for computer systems | 3 | Level 6 | Elective |
| 114045 | Operate an enterprise server computer system | 6 | Level 5 | Elective |
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